Return & Refund Policy

Your satisfaction is important to us.

Return Period
You may request a return within 10 days after receiving your order.

Eligible Returns

• Damaged or defective items

• Incorrect items received

• Items significantly different from the description

Non-Returnable Items

• Used or damaged items caused by the customer

• Items returned without prior approval

Refund Process
Approved refunds will be issued to the original payment method within 5–10 business days.

Order Cancellation
Orders can be canceled within 24 hours after purchase.

Return Shipping
Customers may be responsible for return shipping costs unless the issue is due to our error.

Contact
📧 support@ximutie.com